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Take Over of Bin Collection by Greyhound in Clontarf
Dublin City Council has announced that Greyhound will take over as the service provider for all Black and Brown bin collections, effective Monday next, 16th January 2012, in the Clontarf area.
Currently, Greyhound are the service provider for all Green bin collections in Clontarf. This changeover will give rise to several questions, and many of them can be answered as follows:
Q. Dublin City Council currently collects my domestic waste. Who will be taking over my waste collection service?
A. Greyhound will collect your household waste from the 16th January 2012.
Q. Will there be any change to the annual service charge?
A. The current Annual Service Charge will be maintained for 2012. You are required to pay the Annual Service Charge, in full, within 30 days from Monday 16th January. Greyhound will not collect bins from households who have not paid the Annual Service Charge within the 30 days. The current annual service charge is as follows:
240 litre Black Bin - €100
140 litre Black Bin - €80
Q. Will there be any change to the lift charges?
A. The current charges will be maintained for an initial period of at least 6 months and these are as follows:
240 litre Black Bin - €6
140 litre Black Bin - €3.60
Brown Bin - €2
Please note that Greyhound operates a pre-pay system. You are required to ensure that your Greyhound account has sufficient funds to meet the current cost of each black and brown bin lift. If you do not have sufficient funds in your account for the cost of a Black or Brown bin, you will not have your bin collected.
Q. How can I pay for this Greyhound service?
A. Greyhound will send you your customer Payment Card. This card includes your customer account number. You will require this information when you are making payments for the Annual Service Charge and Black and Brown Bin Lifts. Please note that Greyhound operates a pre pay system.
You can pay the Annual Service Charge and/or top up your account as follows:
· On-line at www.greyhound.ie
· At local shops using Payzone
· At any post office
Q. Will my collection day change with a new operator?
A. You will be notified of your collection day by Greyhound.
Q. Will my Green Bin be collected by Greyhound ?
A. You will receive a bar-coded label for your green bin once you have paid the Annual Service Charge. Once you place this label on your green bin, you will have your green bin collected free of charge. Green bins presented for collection without the bar-coded label will not be collected.
Q. How can I ensure that I have enough credit on my account to meet the cost of my black and brown bin lifts?
A. Greyhound provides you with an Automatic Top Up service that is:
- A convenient, hassle free way to manage your waste collection account.
- Makes it easy to ensure that your account always has sufficient credit to meet the respective cost of each black and brown bin lift.
- Ensures that you will not have to worry about missing a collection due to insufficient funds.
If you wish to avail of this service, YOU should complete the form received in the post and return it to Greyhound. You can also log into your account at www.greyhound.ie and register for Automatic Top Up online.
Q. I am currently entitled to a waiver. Will this still apply when the service transfers to Greyhound?
A. Any customer who had a waiver of the standing charge approved by the City Council at 9th December 2011 will continue to benefit from a waiver of the standing charge in the same way with Greyhound for 2012. This will mean the following:
Annual Service Charge
As a waiver customer you are not required to pay the annual charge for 2012.
Black and Brown Bin Lift Charges
The current lift fee for each black and brown bin lift will apply for an initial period of at least 6 months. Please note that Greyhound operates a pre pay system. You are required to ensure that your Greyhound account has sufficient funds to meet the current cost of each black and brown bin lift. If you do not have sufficient funds in your account for the cost of a Black or Brown bin, you will not have your bin collected.
Q. I currently have a waiver - will my Green Bin be collected?
A. You will receive a bar-coded label for your green bin in the post. You should stick this label to the back of your green bin so that your recyclable waste can be collected free of charge. Green bins presented for collection without the bar-coded label will not be collected.
Q. Can I still apply for a waiver for 2012?
A. No. Only waivers that had been granted at 9th December 2011 will be honoured by Greyhound in 2012.
Q. I have applied for a waiver - What is going to happen to my current waiver that has been approved or is awaiting evaluation?
A. All waiver applications have been evaluated and accounts adjusted where the waiver has been granted. Greyhound has been supplied with our waiver listing.
Q. Will the new waste provider operate a waiver system, if so, for how long?
A. Only waivers that have already been granted will be honoured by Greyhound in 2012.
Q. Will the bag label system still operate for areas that have no bins?
A. Yes. Greyhound will continue to provide this service for areas that have no bins.
Q. Will there be any change to the price of a label?
A. The cost for bag labels will remain unchanged for an initial period of at least 6 months.
Q. I have current labels issued by Dublin City Council. Can I still use them?
A. Yes. Greyhound will honour all Dublin City Council bag labels up to 16th March 2012. Bags will not be collected from customers without a Greyhound Recycling and Recovery bag label after this date except for waiver customers whose waiver labels will be honoured for all of 2012.
Q. My account is in credit, will this credit apply to Greyhound or shall I receive a refund?
A. No. Any credit that you may have on your account will not transfer to Greyhound. Refunds will be considered on application to the Revenue Unit accompanied with proof of who made the initial payment.
Q. I’m an existing customer with Dublin City Council. Will I get a bill in January?
A. Yes, you will receive a bill to cover the period 1st October 2011 to the 16th January 2012. The bill will be issued by Greyhound, who will be collecting outstanding monies on behalf of Dublin City Council.
Q. When the service transfers to Greyhound Recovery and Recycling, will I continue to get a quarterly bill?
A. No – Greyhound operates a pre-pay system and will send you your customer Payment Card. This card includes your customer account number. You are required to ensure that your Greyhound account has sufficient funds to meet the current cost of each black and brown bin lift. If you do not have sufficient funds in your account for the cost of a Black or Brown bin, you will not have your bin collected.
Q. I’m currently in arrears, do I currently continue to pay Dublin City Council?
A. After 16th January 2012, customers pay Greyhound directly for any outstanding monies owed.
Q. If I fall behind on my waste charges, can I enter into an arrears agreement with new provider?
A. No. Greyhound operates a pre-pay system.
Q. Will Dublin City Council recycling centres still be operational and if so, can I continue to bring my household/other waste to relevant centres?
A. Dublin City Council’s Recycling Centres will continue to operate as normal. Bagged household domestic waste will continue to be accepted at both Ringsend and North Strand Recycling Centres. A charge of €4 applies for each 80 litre bag of domestic waste disposed of.
Q. What are the contact details for Greyhound Recycling?
A. The telephone number is 1890 98 99 98 and the email address is dublincity@greyhound.ie
If you have any further questions, please contact Greyhound Recycling to discuss.